Terms of Business

 

Industrial Equipment Finance Limited (Registered Number 11634156) (hereafter referred to as IEF) are Authorised & Regulated by the Financial Conduct Authority. (839233)

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Our Terms of Business that follow explain how IEF conducts its business, what you can expect from us and the details of any financial commitment should you choose to make one whilst using our services. 

 

Our Customer Promise:

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IEF and its representatives take great care in ensuring you are provided with the best customer service & we aim to deal with your enquiry promptly and professionally, with best advice being of the utmost importance to your enquiry. 

We aim to ensure any questions you have throughout your enquiry are answered with accuracy and total transparency to the best of our knowledge and any issues or queries are dealt with to your complete satisfaction.

 

Our Service:

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IEF’s representatives utilise their long-standing experience within the banking and finance sector to match your individual asset finance requirements to a product choice that we believe is right for you, sourced from an extensive panel of some of the UK’s major lenders. Financial products we offer are Hire Purchase; Lease Purchase; Operating Lease; Finance Lease and Commercial Loan products.

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You will pay no fee or commission to IEF for using our services. The lender who provides the asset finance meeting your requirements will pay us a commission for arranging the funding.

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Before entering a Contract, we will provide you with Pre-Contract Information and/or a detailed finance quotation detaining all terms/conditions and costs applicable to the facility. 

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Industrial Equipment Finance Ltd’s registered office:

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Latimer Cottage, Church Lane, Latimer, Chesham, Buckinghamshire. HP5 1UA 

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Authorised & Regulated by the Financial Conduct Authority Under Licence Number: 839233

 

Privacy:

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Our Privacy Policy, as outlined below, is designed to help you understand how we collect, communicate and disclose, and make use of personal information.

 

• When collecting personal information we will identify the purposes for which information is being collected.
  Information collected will be used solely for the intention of fulfilling those purposes as specified by us and for compatible purposes, unless we obtain the consent of the individual concerned or as required by law.

• We will retain personal information only for as long as necessary for the fulfilment of those purposes.

• We will collect personal information by lawful and fair means.

• Personal data shall be adequate, relevant and not excessive in relation to the purposes for which it used.

• Personal data shall be accurate and, where necessary, kept up to date.

• We will use reasonable security safeguards to protect personal information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.

 

IEF values the privacy of its customers and as such, the company and its representatives are committed to conducting business in accordance with these principles in order to protect the confidentiality of personal information. 

 

Complaints Procedure:

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At IEF, we strive to ensure you receive the best possible service. However, there is of course a possibility you may be unhappy with the service you receive from us. If this is the case, please:

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Telephone; Email or Write to us immediately to list your concerns and we will listen to them carefully and respond with a view to reaching an amicable resolution.

Our Contact Details are:

Robert Tootell : 0161 749 8754 or 07410 577477
Email : rob@iefinance.co.uk
Correspondence Address:

13 Balmain Road, Davyhulme, Manchester. M41 5TR

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If following our subsequent investigation you remain unsatisfied, you may contact the Financial Ombudsman Service at:

Financial Ombudsman Service – Exchange Tower, London. E14 9SR.

Telephone - 0800 023 4507

Website – www.financial -ombudsman.org.uk

 
Email – complaint.info@financial-ombudsman.org.uk